At RogueSG, we will not collect, use, or disclose your personal information without your consent - except as required or permitted by law. We do not and will not sell or rent your personal information to anyone for any reason. Personal information you provide to us will only be used by us as part of our ongoing efforts to provide you with superior service and selection. We know that we earn your business and your trust with each transaction. This is why we will take every step necessary to protect your privacy by safeguarding any personal information we collect or provide to third-party service providers during the course of doing business together. Our mandate for protecting your privacy is to ensure that our privacy standards meet or exceed the guiding principles established in Canadian federal and provincial privacy legislation. RogueSG is responsible for personal information it holds or is under its control, including the personal information it entrusts to service providers. We have designated a person to act as our Privacy Officer, whose duties will include monitoring RogueSG's compliance with relevant legislation, replying to our valued customer's questions, as well as responding to requests by individuals for access to and correction for any personal information RogueSG has collected on them.

 

We adhere to Ten Privacy Principles to ensure your personal information is protected.

 

Principle 1 - Accountability

RogueSG is responsible for maintaining and protecting the customer information under its control. In fulfilling this mandate, RogueSG has designated an individual who is accountable for the Company's compliance with the Ten Privacy Principles.

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Principle 2 - Identifying Purposes

The purposes for which your information is collected, used or disclosed shall be identified before or at the time the information is collected, used or disclosed. RogueSG will limit the collection and use of your information to the minimum we require to deliver superior service to you, our customer; this includes advising you about our products, services and other opportunities, and to administer our business.

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Principle 3 - Consent

Your knowledge and consent (express or implied) are required for the collection, use or disclosure of your personal information except where required or permitted by law.

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Principle 4 - Limiting Collection

Any personal information we collect from you is limited to those details necessary for the business transaction, as described further below, and we only collect this information using fair and lawful means.

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Principle 5 - Limiting Use, Disclosure and Retention

We will only use or disclose your personal information for the purpose for which it was collected unless you provide us with consent to do otherwise or when it is required or permitted by law. We will not retain your personal information any longer than required to fulfill the needs of why we collected the information to begin with.

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Principle 6 - Accuracy

Our commitment is to maintain your personal information as accurate, complete and up-to-date as is necessary for the purpose that we collected it for in the first place.

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Principle 7 - Safeguarding Customer Information

At RogueSG, we are committed to protecting your personal information with safeguards appropriate to the sensitivity of that information.

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Principle 8 - Openness

At RogueSG, we will answer your questions about our privacy policies, procedures, and our management of your personal information in as understandable a format as possible.

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Principle 9 - Customer Access

If you require details on your personal information at RogueSG, please send us a written request. Upon receipt of this request, RogueSG will inform you of the existence, use and disclosure of your personal information and will provide access to that information, except where the law requires or permits RogueSG to deny access. We will provide you information within a reasonable time period and provide an explanation if we are unable to meet your request. Some inquiries may entail a charge, but we will provide an estimate for the amount in advance.

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Principle 10 - Handling Customer Complaints and Suggestions

Our commitment is to handle questions about our privacy principles, practices or any suggestions to improve promptly. Please direct your communications to the RogueSG Chief Privacy Officer at info@roguesg.com

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INFORMATION WE COLLECT, USE AND DISCLOSE

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At RogueSG, we gather and use personal information to provide you with the services you have requested or to offer additional products and services we believe you might be interested in. Providing us with your personal information is always your choice. Most of the information we collect comes to us directly from you, and only with your consent. The types of information we may ask for depends on the nature of our service to you.

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Purchases or Product Evaluation

We do not, as a condition of the supply of a product or service to you, require you to consent to the collection, use, or disclosure of your personal information beyond that information which we require to deliver superior service to you, our customer; this includes advising you about our products, services and other opportunities, and to administer our business.

We may need to collect contact and payment information from you to complete a transaction. Examples where we may need contact information includes arranging for delivery of items you may have purchased, facilitating product repairs and servicing, performing installations, facilitating warranty coverage, offering service on extended warranty plans and accepting product returns.

Should we wish to use this contact information to send you promotional information we will ask for your consent.

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Online

The information provided by you to make a purchase on RogueSG Online is collected by RogueSG to process your online transaction. In order to protect you from a fraudulent transaction, RogueSG may provide your personal information, including but not limited to your address and credit card information, with a reputable third party organization to perform an address verification. This address verification is intended to ensure that the "Bill to" address that you have provided matches your credit card address.

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Call Centre

RogueSG operates a call centre to respond to customer's questions, concerns, complaints and suggestions for service improvement. These suggestions and complaints are important to us as it enables us to provide better service to you, our customers. As part of this process we collect callers name, phone number and other information that they choose to give us, however we will only ever collect personal information that you choose to voluntarily provide to us when connected with our call centre. Customers are always free to ask questions, voice concerns, make complaints and provide suggestions without giving us any personal information. We value all such suggestions.

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Disclosure to Third Party Service Providers

In the process of meeting the needs of you, our customer and providing the services you desire, RogueSG may share your information with certain third party service providers for the following purposes: to verify and validate information that you have provided to us, to provide products and services directly to you, and to address customer service issues that you may have. We will use reasonable efforts to ensure that your personal information is used in a manner that is consistent with RogueSG's 10 Principles of Privacy Protection and our policy.

Examples of third party service providers would include credit card issuers and processors, credit reporting agencies (for address verification purposes related RogueSG online purchases or evaluation requests), repair depots, warranty providers, certain manufacturers, and various delivery services. If you do not wish us to provide your personal information to these service providers there may be certain situations where we may be unable to process the transaction or provide our services to you.

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General

All the information you provide to us is securely maintained and is kept strictly confidential to a level appropriate to the level of sensitivity of the information. We use a variety of security measures such as restricting employee access to files, data centers, and using locked file cabinets. In addition we make use of electronic security measures such as passwords, personal ID numbers and data encryption as appropriate.

Employees must conform to RogueSG Privacy Code and observe the highest standards of confidentiality. We subscribe to the general principle that only those employees that need to know the information in order to provide you services have access to your information.

RogueSG may disclose your information as permitted or required by law: examples of this would be:

• To comply with a subpoena, warrant or order issued or made by a court, person or body with jurisdiction to compel the production of personal information,

• To an entity, which may be a government institution or other person that has lawful authority to obtain the information,

• To a public body or a law enforcement agency concerning an offence under the laws of Canada or a province,

• To our internal or external legal counsel.

 

When Is My Information Removed?

We keep your personal information on file as long as we need it to provide you with a service and to meet legal requirements. When it is no longer needed we destroy the information or render it anonymous.

Should you wish, you can contact our Chief Privacy Officer and request that we remove your information from our records. We will make every reasonable effort to honour your request, however, we may retain some information you have requested to remove to prevent fraud, collect moneys owed, resolve disputes, and to comply with federal and provincial legal requirements.

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CHANGES TO OUR PRIVACY POLICY

Our business constantly changes to meet the needs of our customers and as a result our policies and procedures pertaining to privacy and security are also subject to change. We reserve the right at any time to change or modify any of our practices, policies and procedures which relate to privacy and security.

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CHIEF PRIVACY OFFICER

RogueSG has appointed a senior member of their management group to the role of Chief Privacy Officer. It is this person's role to ensure that RogueSG meets our customers' expectations surrounding privacy. If you have questions or concerns regarding RogueSG Privacy Policy please contact us:

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By Mail: Chief Privacy Officer RogueSG, 333 1641 Lonsdale Ave, North Vancouver, BC V7M 2J5 Canada

By Email: info@roguesg.com

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HOW CAN I ACCESS MY INFORMATION?

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You may access and verify your information and find out to whom we have disclosed it to at any time by contacting us at info@roguesg.com. There may be a nominal cost for this service. At the time of your request, we will need specific information from you to verify your identity before we can provide you with the requested information. Upon receiving such a request, RogueSG will:

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• Inform you about what type of personal information we have on record, how it is used and to whom it may have been disclosed.

• Provide you with reasonable access to your information so you can review and verify the accuracy and completeness and request changes to the information

• Make any necessary updates and amendments to your personal information.

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There may be instances when we will not be able to provide you with access to all of the Personal Information that you have requested. Examples are if the information,

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• Contains references to other persons.

• Has already been destroyed in accordance with our policy of only keeping your information for as long as it is needed.

• Is subject to solicitor-client or litigation privilege.

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You may also contact our Chief Privacy Officer at any time to let us know that you do not wish to receive any further communication from us or to ask us to change your preferences regarding how we use or disclose your information.

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COMPLAINTS OR QUESTIONS FOR US

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We are committed to setting the highest customer service standard within the security technology industry. We hope you give us the opportunity to correct any situation that does not meet your expectations.

If you have any concerns about privacy, confidentiality or our policies and procedures we want to know about it. All inquires relating to personal information will receive prompt attention and be acknowledged within 5 business days.